Data deletion
This page explains how to request deletion of personal data from ClearLoud, what is deleted, and how quickly we act.
Who can make a request
Anyone whose data we process: a customer who ordered or booked with a venue that uses ClearLoud, a member of a venue's staff, or anyone who wrote to us through the form on this website.
How to request deletion
Send a message to get@clearloud.app with the subject “Data deletion request”.
Include the phone number you ordered with — it is the only identifier the system knows you by — and, if you know it, the name of the venue. Without the phone number the record cannot be located.
You may also send the request in writing to the registered address shown on the Imprint page.
What is deleted
Your phone number, your name if you gave one, saved delivery addresses with their map coordinates, order and booking history, loyalty point balance, and the conversation recorded on the channel you ordered through.
If you wrote to us through the form on this website, that message and everything you entered in it is deleted as well.
What cannot be deleted immediately
Issued invoices and accounting records must be retained under Croatian tax and accounting law. Those records are removed from active use and deleted once the statutory period expires.
If legal proceedings are open or abuse needs to be established, processing may be restricted instead of deleted for the duration.
Timing
We acknowledge a request within 5 working days. Deletion is completed no later than 30 days from receipt of a complete request, and we confirm it to the address the request came from.
If a request is incomplete — usually a missing phone number — the period runs from the day we receive the missing detail.
If you are not satisfied
You may contact the data protection authority: in Croatia, AZOP, Selska cesta 136, 10000 Zagreb; in Bosnia and Herzegovina, the Personal Data Protection Agency.