Terms of Service
The terms under which KADODiS provides the ClearLoud service and the terms of use for this website.
Entered in the Croatian Trade Register on 11 January 2019.
1. Who provides the service
The ClearLoud service is provided by KADODiS, obrt za informatičke usluge, vl. Slaven Crnjac, Stjepanova ulica 8, Hrastina Samoborska, Croatia, tax number (OIB) 55887563264 (“we”, “KADODiS”). Full provider details are on the Imprint page.
These terms govern the use of this website and of the ClearLoud service. By using the website you accept them.
2. What ClearLoud is
ClearLoud is a business tool for receiving orders, bookings and service requests. Hospitality and service businesses (“the provider”) receive requests from their customers through WhatsApp, the web, a QR code or the phone, and their staff handle them in one interface.
ClearLoud is a technical intermediary. The contract for food, drink, an appointment or any other service is concluded directly between the customer and the provider. The provider is responsible for quality, price, fulfilment and complaints.
3. Who may use the service
The service is contracted by businesses. Customers of a provider use ClearLoud without a separate sign-up; an account is created only after the first order, based on the phone number.
Users must have legal capacity to contract. The service is not intended for anyone under 16.
4. User obligations
The service must not be used for unlawful activity, unsolicited messaging, circumventing the rules of the channels it runs on (including the WhatsApp Business Platform policies), or attempts to gain unauthorised access to the system or to other users' data.
The provider is responsible for the accuracy of what it publishes through ClearLoud — prices, ingredients, allergens, opening hours and delivery terms.
Access credentials and staff PINs must not be shared outside the business.
5. Paying for the service, and customer payments
ClearLoud is charged as a subscription under the quote agreed with each provider. We charge no commission per order.
ClearLoud does not process card payments and is not a payment intermediary. The customer pays the provider directly — in cash or through the provider's own card solution.
6. Availability and changes
We work to keep the service available but do not guarantee uninterrupted operation. Maintenance is announced in advance where possible.
The service is under active development, so individual features may change, be added or be withdrawn. Material changes are announced to providers in advance.
The service depends on third-party channels (e.g. the WhatsApp Business Platform). An outage or policy change on those channels may affect the availability of individual features.
7. Liability
We provide the service with due professional care. We are not liable for indirect damage, lost profit or data loss arising outside our control, including third-party channel outages and force majeure.
Our total liability is limited to the subscription fees paid in the last three months, except where liability cannot be limited by law.
8. Data and privacy
Personal data is processed as described in the Privacy statement. For the data of customers ordering from an individual venue, that venue is the controller and KADODiS is the processor.
How to request deletion is described on the separate Data deletion page.
9. Term and termination
The subscription runs for an indefinite term with no multi-year commitment and can be cancelled with effect from the end of the current billing period.
We may restrict or terminate the service without notice in case of serious breach of these terms, abuse or non-payment.
After the service ends we export customer and order data to the provider on request.
10. Changes to these terms
We may amend these terms. The version in force is always published at this address, and material changes are announced to providers at least 15 days in advance.
11. Governing law
These terms are governed by the law of the Republic of Croatia, with jurisdiction before the competent Croatian court.
Questions about these terms: get@clearloud.app.